IT Resources

Support:

For technical support with regard to access to CTS Webmail, Canvas, Student Portal, Zoom, or Wi-Fi within the building, you can contact our IT Support Service provider, DataHawg:

By email: [email protected]

By phone: 773-896-2444

Note: This is an unmanned line. You must leave a message containing your name, a good callback number, and a brief description of your issue when prompted by the voicemail agent. Once you’ve left a message, the system will automatically generate a ticket for you.

For Canvas access, you can also contact the Director of Online Learning by phone at: 773-896-2425

Hours of IT Support include:

Monday – Friday: 8:00am to 5:00pm

Weekends: Saturday – 8am to noon Sunday – Closed

Response time for a help desk ticket is before the end of the next business day.

Computers are Available

When you here in the building, there are several computers available for your use in the 3rd Floor LAPP Learning Commons.

Best Practices

Always backup your information to multiple locations including (but not limited to): a Flash Drive, Dropbox, your personal laptop/desktop, or Google Drive.
Protect your personal Windows machine with an anti-virus program. Note: In spite of Apple’s built-in security features, Mac users are strongly encouraged to purchase anti-virus software.
Create a strong password for yourself with a minimum of 8 characters and a mix of symbols, uppercase and lowercase letters, and numbers.

Please note that the IT Department does not provide data recovery services, provide loaner laptops, or other mobile devices.

The CTS IT Department cannot be held responsible for the well-being of your personal laptop/desktop/mobile device.

Internet

Throughout the building you can join one of two available wireless networks (Student and Guest). The Guest network password is posted throughout the building. Students will be given the Student network password during orientation.

Email

All CTS employees and students are issued an official school e-mail account. To access your CTS e-mail account visit the Webmail portal. Your credentials will look like the following:

Username: [email protected]
Password: *your password

OUTLOOK QUICK TIPS:

Create subfolders for better organization by right clicking on your inbox. Make your subfolder names clear and concise.

SETTING UP CTS EMAIL ON YOUR MOBILE DEVICE:

CTS E-mail for iPhone Support | CTS E-mail for Android Support

Setup for Android:

Open the Outlook for Android app on your Android device.
Select Add Account to add one of your existing email accounts, or Create New Account if you want to create a new Microsoft account.

If you select Add Account, enter your email address and follow the prompts to authenticate the account.

Outlook may detect and pre-select your email account. Tap Continue to add that account, or tap Skip this account to enter the email address of a different account, and then enter your password and follow the prompts.
If multi-factor authentication is enabled for your email account, follow the instructions to verify the account.

If you select Create New Account, follow the prompts to create the new Microsoft account.

Setup for iPhone:

Go to “settings”

Go to “accounts and passwords.” Note: Prior to iOS 11, select “mail”

Select “Add account”

Select “Exchange”

Enter email

Enter email password

Enter server name: mail.ctschicago.edu

Enter domain name: CTS

Enter username

Spam

Have you ever received an e-mail from someone you did not recognize? If you have then you are aware of what SPAM is. It is unwanted mail that can come in many different forms. In most cases you can block the sender locally within your Outlook account. In some cases though these e-mails have been sent to multiple people within the organization. If you believe that is the case then send a ticket to the Help Desk and the IT Team will block that sender in our spam firewall.

THINGS TO LOOK FOR WHEN IDENTIFYING SPAM:

Unusual sender – Frank’s Auto Repair
Multiple links or attachments – www.thisisspam.com
Baiting – CLICK HERE!!! or “More mailbox storage for just $25.00”
Language – Urgent or threatening in nature
Unexpected – If you weren’t expecting it from that person, assume it is SPAM!
Empty your Deleted Items folder occasionally
Use the CTS Address Book if you need assistance finding someone’s e-mail address